Refund & Cancellation Policy

ChessDecoded Plus costs ₹299 for users paying in India, or approximately $8 for users paying internationally via Wise. Each payment grants 30 days of Plus access.

The international price is charged in Indian rupees; Wise converts it to your local currency at checkout, so the exact amount in your currency varies slightly with the exchange rate.

This is not a recurring subscription. We do not store a card, and we do not hold a mandate to charge you. When your 30 days end, your account simply returns to the free tier. If you want to continue, you make another payment by choice.

This means there is nothing to cancel. To stop being billed, do nothing.

If you are not satisfied, email us within 3 days of your payment and we will refund it in full. You do not need to give a reason.

After 3 days we do not offer refunds for the remainder of a 30-day period, because the service has been available to you for that time.

Email chessdecoded@gmail.com from the address on your account, and include the payment reference you submitted when you upgraded (your UPI UTR number, or your Wise transaction reference). That reference is how we locate your payment.

We acknowledge refund requests within 2 business days. Approved refunds are issued to the original payment method — we cannot refund to a different account.

Once approved, we initiate the refund within 5 business days. After that it depends on your bank or payment provider: UPI refunds typically appear within 5–7 business days, and Wise transfers typically within 3–5 business days. We have no control over that leg, but we will give you proof that the refund was sent if you need to chase it.

Plus is activated manually after we verify your payment reference. If you paid and your account has not been upgraded, email us with the reference and we will fix it — that is a support issue, not a refund.

If money left your account but the payment never reached us, we will refund anything we did receive. If we received nothing, there is nothing for us to refund, and you will need to raise it with your bank.

If the service is unavailable for an extended period during your paid term, contact us and we will extend your access or refund you on a pro-rata basis, whichever you prefer.